Privacy Policy
Last updated: June 16, 2026
1. Introduction
Sakinah Spouse ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information You Provide:
- Account Registration: Full name, email address, phone number, password, date of birth
- Profile Information: Gender, location, height, ethnicity, religious practice, education, profession, relationship goals
- Communications: Messages exchanged with other members, reports, and support requests
- Media: Profile photographs you upload to verify your identity
- Payment Information: Billing address, payment method (processed securely via Stripe)
Information Collected Automatically:
- Usage Data: Pages visited, time spent on platform, features used
- Device Information: IP address, browser type, device type, operating system
- Cookies: We use cookies to improve user experience and for analytics
3. How We Use Your Information
- Provide and improve our matchmaking services
- Process payments and manage subscriptions
- Send transactional emails (confirmations, notifications)
- Verify member identity and prevent fraudulent accounts
- Moderate content and enforce community guidelines
- Respond to support requests and legal inquiries
- Analytics and platform improvement
- Safety and security compliance
4. Data Protection & Security
We implement industry-standard security measures to protect your personal data:
- Encrypted transmission (SSL/TLS) for all sensitive data
- Secure password storage with industry-standard hashing
- Limited access to personal information (staff only when necessary)
- Regular security audits and updates
- Compliance with data protection regulations
5. Third-Party Services
Payment Processing (Stripe)
We use Stripe to process payments. Your payment information is handled directly by Stripe and is not stored on our servers. Please review Stripe's Privacy Policy at https://stripe.com/privacy
Analytics
We may use analytics services to understand how users interact with our platform. These services collect anonymized usage data.
Email Services
We use email service providers to send notifications and communications. Your email address is shared only for this purpose.
6. Your Rights
Access & Portability
You have the right to request a copy of all personal data we hold about you.
Correction
You can update or correct your profile information at any time through your account settings.
Deletion
You can request deletion of your account and associated data. Some information may be retained for legal compliance. Contact us at helpsakinahspouse@gmail.com to initiate this process.
Opt-Out
You can unsubscribe from marketing emails at any time using the link provided in each email.
7. Screenshots & Unauthorised Image Capture
Important: While Sakinah Spouse takes reasonable steps to protect your photographs — including optional photo blurring until mutual match and prohibiting screenshot behaviour in our Terms of Service — we cannot technically prevent other members from taking screenshots, screen recordings, or photographs of content displayed on their own device.
Sakinah Spouse is not responsible or liable for any unauthorised capture, storage, or distribution of your profile photographs or personal information by other members through screenshots, screen recordings, or any other means outside our platform's control. Members who engage in such conduct violate our Terms of Service and will have their accounts terminated.
By using this platform, you acknowledge this inherent limitation and accept the risk that other members may capture your content in ways we cannot prevent. If you have concerns about this, we recommend enabling the photo-blurring privacy feature in your account settings.
8. Data Retention
We retain personal information for as long as your account is active. After account deletion, we retain anonymized data for analytics purposes and retain certain information as required by law. Deleted profiles may still appear in user's activity history for a limited period.
8. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or by posting a prominent notice on our website. Your continued use of the platform constitutes acceptance of updated terms.
9. UK GDPR Compliance
As a UK-based platform, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes processing special category data (religious beliefs, ethnicity) only with your explicit consent.
You have specific rights under UK GDPR including the right to access, rectify, erase, restrict, and port your data, as well as the right to object to processing. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
For full details of your data rights and how to exercise them, please see our GDPR & Data Rights page. For information about cookies, see our Cookie Policy.
10. Contact Us
For privacy-related questions, requests, or concerns, please contact us at:
helpsakinahspouse@gmail.com
We typically respond to requests within 30 days.